The White Company Reviews

After writing a bad review I have since reconsidered and have worn the trousers I was so disappointed with. Initially the fabric seemed poor quality but on closer inspection, and after ironing, I realised that the fabric was very fine and needed extra care. They looked and felt beautiful after pressing, but creased very badly on wearing. But I am willing to put in the time to care for them as they are beautiful and just what I was looking for.

Organic Cotton Rib Pocket Jersey Shirt - I have purchased 4 of these in all 4 colours, it was a big mistake and an expensive mistake also, they have all shrunk in the wash. This is so unlike The White Company, I have made many purchases over the years and all have been excellent. I am very disappointed and have been left very unsure about buying from them again now.

I am always happy to order from the White Company. Service is efficient. Description are accurate. Goods arrive well packed. I have been fortunate to also pick up some items in the sales with which I have been delighted.

Lovely !
Arrived promptly

Lovely bedspread. Colour just as described

Bought a just what I was looking for white sweater,very happy

Significant delays on arrival, leaving me without bedding for several days. Poor communication as to when I could expect delivery - "tomorrow" was communicated several times even though that was consistently incorrect.
Sheets themselves are nice but overpriced for what they are

Products are great, collection (for me) was horrific. Recieved a text "Your product is ready for connection" went to collect, told "No, you can't collect. The sensor dorsn't work. Come back at 8:00am". This was a 24hr garage and it was between 7/8:00pm.
There were no instructions when selecting this connection point to say it was restricted. The person behind the counter was adamant "Come back in the morning when we can scan your code". I could see my item on the counter, he even picked it up and checked my name too but no, he wasn't going to let me collect it. After debating for several minutes with people behind me in the queue he still refused.
I needed the item because it was a gift and I was traveling to our new home so I want able to collect the next day. I went back home, printed the collection receipt and took it back to explain, suggesting he pass this documentation to his colleague who could scan it at 8:00am. That way I could have the item and ask would be well. Eventually he said okay but then just scanned the code anyway and gave me my item. It wasn't that the scanner didn't work, it was that the garage only allow coverings between certain times. There were no special instructions to reflect this from The White Company, all thier communication started I could collect now. Such an upheaval, it was a nightmare. I was trying to surprise my wife with the gift too.
In theory, collection works "Our customers will be able to collect from thier nearest location" but in practice it can be completely different. There wasn't any support either, no live chat or call centre.
I'd be reluctant to buy again. Wouldn't recommend.

Such a joke company. I put an order online and waited for over a month and nada...
Had to go to the website's chatroom to inquire about my order. They told me the items I ordered was no longer available (after a month) and no one even bothered to contact me to let me know I should go and look for what I'm trying to purchase elsewhere.
They keep you hanging without a simple email notification or something...
Never shop at that company again.

I normally give you five stats but it’s the second time that one item (both times candles) get did patched about a week later without prewarning during purchase!
The products themselves are wonderful!
Thank you !

I have been waiting to receive a mattress I ordered and paid for in full on the 28th Nov 2020. Despite numerous calls to the customer service phone line, all of whom have been extremely polite and superficially helpful, I’m still waiting to receive the mattress. Their furniture makers seem to operate a very separate organisation that apparently does not seem to have any reason to think they have any need to follow any customer satisfaction requirements and do not seem to have any regard towards customer satisfaction. I spoke to a customer service person today who again was extremely polite and understanding, but again was totally useless in giving me a date as to when the mattress will be delivered. I ordered the mattress through White Company as I thought they were a quality company. Please don’t make the same mistake......... they are awful! I have never experienced such dreadful service! I am still waiting nearly 5 months later for a mattress I paid for in full! ☹️☹️

I received a pair of Cashmere Bed Socks as a gift. I wore the socks relaxing on the sofa twice for 1- 2 hours. If I moved around I popped on a pair of soft pumps which would be for no longer than a few minutes. I hand washed the socks and they were full of holes after the wash. I went on to a customer service chat line to be told that this would happen if I didn't wear them in bed!!!!! I couldn't really see the difference?